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← Does any one of the existing service brokers have “ready to run” interfaces to premise based ACDs or IVRs in call center scenarios to orchestrate between network based apps (routing, statistics…) and ACD based apps (agent hunting, queuing…)?
Can a Service Broker be provisioned for custom apps, or are custom sw modules required for each specific customer application? →

How can I find out more about the IM-SSF and its extension to WIN/AIN?

Posted on September 13, 2010 by Tamye Oshman
This entry was posted in Technology. Bookmark the permalink.
← Does any one of the existing service brokers have “ready to run” interfaces to premise based ACDs or IVRs in call center scenarios to orchestrate between network based apps (routing, statistics…) and ACD based apps (agent hunting, queuing…)?
Can a Service Broker be provisioned for custom apps, or are custom sw modules required for each specific customer application? →

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