News and Information
View Latest Light Reading Webinar:
June 21, 2011 - Release, Rationalize, Relate and Reuse: The '4R' Business Case for the Service Broker
NEW Heavy Reading White Paper
June 15, 2011 - Release, Rationalize, Relate and Reuse: The ’4R’ Business Case for the Service Broker
October 5, 2010 - New Poll Reveals Over 85% Responders Consider Service Brokers As Key Solution To Their Network Transformation Strategy October 5, 2010
July 28, 2010 - Current Analysis Market Advisory Report: Service Broker Update: Key Transformation Component Comes of Age
July 20, 2010 - Service Broker Forum Launches Service Broker Channel on TMCnet
Steering Committee Members
Does any one of the existing service brokers have “ready to run” interfaces to premise based ACDs or IVRs in call center scenarios to orchestrate between network based apps (routing, statistics…) and ACD based apps (agent hunting, queuing…)?
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